If you notice a transaction that you don't recognize or suspect is fraudulent, follow the steps below. We'll help you investigate the transaction as quickly as possible.
Before contacting us
Review the transaction carefully to make sure it is actually unauthorized. It may be:
A subscription or recurring payment.
A purchase where the merchant name differs from the company name.
A purchase made by a family member, friend, or colleague who had access to the card.
If you still don't recognize the transaction, temporarily freeze your card in the Mynt app while you investigate.
Contact the merchant first
Before contacting Mynt, always try to resolve the issue directly with the merchant.
In many cases, the merchant can:
Explain the transaction.
Refund the payment.
Cancel an unwanted subscription.
If the merchant is unable to help, save any documentation from your communication, such as:
Emails
Chat conversations
Case or reference numbers
We'll need this information if the transaction needs further investigation.
Contact Mynt Support
If the merchant cannot resolve the issue, contact our support team.
You can contact us via:
💬 Chat – available 24/7. Our support team replies during business hours 09:00–17:00.
📞 Phone: +46 (0)10-198 0300 (available 10:00–16:00)
✉️ Email: support@mynt.com
Information we'll need
To help us investigate the transaction as quickly as possible, please provide:
The last four digits of your card.
The date and time of the transaction.
A brief description of the issue.
Documentation showing that you've already contacted the merchant.
What happens next?
Once we've received your report, we'll review the information and guide you through the next steps if further investigation is required.
Need help?
💬 Contact us through the chat in the bottom-right corner.
We're happy to help!