If you've lost your Mynt card, you should freeze it immediately. If you find it later, you can easily unfreeze it again.
Freeze your card in the Mynt app
Open the Mynt app.
Go to Cards.
Select Card settings.
Tap Freeze card.
If you find your card, you can unfreeze it from the same view.
Freeze a card on the Mynt website (admin)
A Mynt admin can also freeze a card on the Mynt website.
Sign in to the Mynt website.
Go to Team and cards.
Select the person with the lost card.
Select the card.
Open Card settings.
Click Freeze card.
From the same view, admins can also:
Terminate cards
Order new cards
Enable or disable online purchases
Order a new physical card
If the card cannot be found, a Mynt admin must first terminate the existing physical card before ordering a new one.
Sign in to the Mynt website.
Go to Team and cards.
Select the person with the lost card.
Select the card.
Open Card settings.
Click Terminate card.
Click Add card to order a replacement card to your preferred delivery address.
Frequently asked questions
Can I use my card again if I find it?
Yes. If the card has only been frozen, you can unfreeze it at any time from the same view.
When should I order a new card?
If you don't expect to find your card, we recommend that your Mynt admin terminates the card and orders a replacement.
Need help?
💬 Contact us through the chat in the bottom-right corner.
We're happy to help!