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Export failed

What does the error message mean and how do I fix it?

When a transaction receives the status Export failed, it means that your accounting system has returned an error message. To resolve the issue, first identify what the error means, then follow the corresponding solution below.

Tip: The error message is displayed at the top of the transaction details.

Common error messages and solutions

1. "Invalid refresh token" or "Oops, something went wrong"

What does it mean?

The connection between Mynt and your accounting system needs to be reconnected.
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Solution

  1. Log in to mynt.com.

  2. Go to Accounting settings.

  3. Scroll to the bottom of the page and click Disconnect accounting system.

  4. Refresh the page.

  5. Connect your accounting system again.

  6. Try exporting the transaction once more.

2. "Verification series is not manual (X)"

What does it mean?

The selected voucher series is not open for manual postings in your accounting system.

Solution

Make sure the voucher series:

  • is open for the current fiscal year

  • allows manual postings

3. "Account XXXX is not active"

What does it mean?

The account linked to the selected category is inactive in your accounting system.

Solution

Verify that the account is active for the fiscal year in which the transaction should be posted.

4. "Missing permission to post vouchers"

What does it mean?

The user who connected the accounting system does not have sufficient permissions.

For example, Fortnox requires the user to have System Administrator permissions.

Solution

Reconnect the accounting system using a user with the correct permissions, or grant the required permissions to the existing user.

5. "Oops, something went wrong. There is no active license for the requested scope."

What does it mean?

Your company does not have an active integration license.

For example, Fortnox requires an active integration license to connect with third-party systems such as Mynt.

Solution

Log in to your accounting system and verify that the required integration license is active.

6. "The value contains invalid characters"

What does it mean?

A comment or participant name contains special characters that are not accepted by your accounting system.

Examples include:

/ ( % &

Solution

Remove the special characters and try exporting again.

7. "FileId XXXXX was not connected to voucher"

What does it mean?

The export was partially successful.

The voucher has most likely been created in your accounting system, but the receipt could not be attached.
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Solution

  1. Upload the receipt manually to the voucher in your accounting system.

  2. Then mark the transaction as exported in Mynt.

How to do it

  1. Go to Accounting & Export.

  2. Open the affected transaction.

  3. Expand Export overrides.

  4. Click Mark next to Mark as exported.

8. "The accounting period is closed"

What does it mean?

The transaction's accounting date falls within a closed accounting period.

Solution

You can override the accounting date directly in Mynt.
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How to do it

  1. Go to Accounting & Export.

  2. Open the Ready for export tab.

  3. Open the affected transaction.

  4. Expand Export overrides.

  5. Click Set date next to Accounting date override.

  6. Select a date within an open accounting period.

  7. Try exporting the transaction again.

9. "Outlay accounting config for customer (ID) is not complete"

What does it mean?

The accounting settings for reimbursements, mileage allowance or per diem have not been configured in Mynt.

Solution

  1. Log in to mynt.com.

  2. Go to Accounting settings.

  3. Open the Reimbursements tab.

  4. Configure the required accounting settings for:

    • Reimbursements

    • Mileage allowance

    • Per diem

Then try exporting the transaction again.

Still need help?

If you're still experiencing issues, feel free to contact our support team via the chat in the bottom-right corner or by email, and we'll be happy to help.

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