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Problems verifying your bank account

Having trouble verifying your bank account during a credit application?

To process your credit application, we need access to your company's bank data. This information is used solely to assess your company's repayment capacity.

Verify your bank account

To share your bank data, select your bank and follow the verification process.


If the verification fails

If you're unable to complete the verification, try the following:

  • Try again using a different web browser.

  • Clear your browser's cache and cookies.

  • Try using a private or incognito window.

  • Try again later if your bank is experiencing temporary technical issues.


Upload your bank data manually

If you're still unable to complete the verification—for example, if your bank is unable to complete the verification, you're unable to verify your identity, or you encounter a technical issue—you can instead select Upload data manually at the bottom of the page.

You'll then be asked to upload bank statements for the past six months showing your company's account transactions and current account balance. Preferably, upload a PDF that clearly displays your bank's logo and your company's name.


Need help?

If you're still unable to verify your bank account or upload your bank statements manually, please contact our support team and we'll be happy to assist you.

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