If you notice a transaction on your Mynt account that you don’t recognize, please follow these steps to report it:

Check if a family member, friend, or colleague may have used the card with your permission. Also, consider if it could be a subscription or purchase with an unfamiliar name.

2. Contact Customer Service

If you’re still unsure about the transaction, freeze your card immediately and reach out to our customer service team. You can contact us by phone, via email at support@mynt.com, or through chat (open 09:00-17:00).

3. Provide Details for Investigation

To assist you as quickly as possible, we’ll need the last four digits of the card, the date and time of the transaction, and a brief description. We’ll begin the investigation promptly and keep you updated as soon as we have more information.

By following these steps, we can help you resolve any issues with unauthorized transactions efficiently and effectively.