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I have lost my Mynt card - what do I do?

How to freeze your card

Updated over a year ago

Did you loose your card?
To freeze your card, open your Mynt app and go to:

  1. My cards

  2. Card settings

  3. Freeze card. If you find your card you can easily unfreeze the card again in this view.
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Your Mynt-admin can also freeze cards in the mynt.com plattform (not the app) by going to:

  1. Team and card

  2. Pick the person with the lost card

  3. Pick the card you want to freeze

  4. Cardsettings

  5. Freeze card
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In this view admin can also terminate cards, order cards and turn off/on online purchases for all cardholders.
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​If you need a new physical card your Mynt admin have to terminate your current physical card. This can only be done in the mynt.com plattform (not the app):

  1. Admin log onto mynt.com

  2. Team and card

  3. Pick the person with the lost card

  4. Pick the card you want to terminate

  5. Cardsettings

  6. Terminate card

  7. Add card

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