FAQ

Frequently asked questions and troubleshooting

22 articles
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Written by Nadine and Mathilda

Online purchase with your physical card

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Written by Nadine. Updated over a week ago

Multiple VAT rates

My receipt has several VAT rates
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Written by Nadine. Updated over a week ago

Pending transactions - What does the yellow clock mean?

Pending transactions
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Written by Nadine. Updated over a week ago

How do I make a purchase with my Mynt card?

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Written by Nadine. Updated this week

Physical vs virtual card?

What is the difference between the cards?
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Written by Nadine. Updated over a week ago

Error message during export, what does it mean?

See specific meaning behind error messages and what needs to be fixed
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Written by Mathilda. Updated over a week ago

Difference between the web environment and the app?

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Written by Nadine. Updated over a week ago

Varför nekas mitt kort när jag handlar i en butik?

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Written by Nadine. Updated this week

Contactless payment with the Mynt card

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Written by Nadine. Updated over a week ago

Add Apple Pay 

Add Mynt to your Apple Wallet and get started right away!
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Written by Mathilda. Updated over a week ago

Why you should not share cards

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Written by Nadine. Updated over a week ago

Failed auto-top up

Why did my auto-top up fail?
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Written by Mathilda. Updated over a week ago

Export problem

Do you have problems exporting transactions into the company's accounting software?
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Written by Nadine. Updated over a week ago

Receipt management

Do I need to save paper receipts?
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Written by Nadine. Updated over a week ago

How do I activate my card?

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Written by Nadine. Updated over a week ago

Can I use the card abroad?

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Written by Nadine. Updated over a week ago

Remove users and close cards

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Written by Nadine. Updated over a week ago

I am trying to upload my Bank information but it is not working (TINK)

Digital Bank data through TINK for credit application
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Written by Mathilda. Updated over a week ago

How many cards can I order?

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Written by Nadine. Updated over a week ago

How do I order cards?

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Written by Nadine. Updated over a week ago

Where can I find my PIN code?

Can I change my PIN code?
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Written by Nadine. Updated over a week ago

I have lost my Mynt card - what do I do?

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Written by Nadine. Updated over a week ago