FAQ
Frequently asked questions and troubleshooting
22 articles
Written by Nadine and Mathilda
Online purchase with your physical card
Written by Nadine. Updated over a week ago
Multiple VAT rates
My receipt has several VAT ratesWritten by Nadine. Updated over a week ago
Pending transactions - What does the yellow clock mean?
Pending transactionsWritten by Nadine. Updated over a week ago
How do I make a purchase with my Mynt card?
Written by Nadine. Updated this week
Physical vs virtual card?
What is the difference between the cards?Written by Nadine. Updated over a week ago
Error message during export, what does it mean?
See specific meaning behind error messages and what needs to be fixedWritten by Mathilda. Updated over a week ago
Difference between the web environment and the app?
Written by Nadine. Updated over a week ago
Varför nekas mitt kort när jag handlar i en butik?
Written by Nadine. Updated this week
Contactless payment with the Mynt card
Written by Nadine. Updated over a week ago
Add Apple Pay
Add Mynt to your Apple Wallet and get started right away!Written by Mathilda. Updated over a week ago
Why you should not share cards
Written by Nadine. Updated over a week ago
Failed auto-top up
Why did my auto-top up fail?Written by Mathilda. Updated over a week ago
Export problem
Do you have problems exporting transactions into the company's accounting software?Written by Nadine. Updated over a week ago
Receipt management
Do I need to save paper receipts?Written by Nadine. Updated over a week ago
How do I activate my card?
Written by Nadine. Updated over a week ago
Can I use the card abroad?
Written by Nadine. Updated over a week ago
Remove users and close cards
Written by Nadine. Updated over a week ago
I am trying to upload my Bank information but it is not working (TINK)
Digital Bank data through TINK for credit applicationWritten by Mathilda. Updated over a week ago
How many cards can I order?
Written by Nadine. Updated over a week ago
How do I order cards?
Written by Nadine. Updated over a week ago
Where can I find my PIN code?
Can I change my PIN code?Written by Nadine. Updated over a week ago
I have lost my Mynt card - what do I do?
Written by Nadine. Updated over a week ago