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FAQ

Frequently asked questions and troubleshooting

Nadine avatarSupport avatarMathilda avatar
By Nadine and 2 others3 authors34 articles
Differences between the web environment and the app

Card purchases and ATM whitdraws


Why do my transactions get declined?
Have you made a private purchase on your Mynt card?
Why is my card declined for online purchases?
Purchase limit vs Available spend
Can I ATM withdraw money with the card?
How can I see who has made a transaction?
Can I use the card abroad?

Pending transactions


What does the yellow clock mean?
Gasstation pending transactions

Receipt management


Receipt management
Merge two receipts into one PDF
Multiple VAT rates
Wrong card number on the receipt?
Upload a receipt for your colleague?

Cards & PINs


What does a "secure login" mean?
Apple and Google Pay
Contactless payment with the Mynt card
Why you should not share cards
I have lost my Mynt card - what do I do?
Where can I find my PIN code?
How do I order cards?
How many cards can I order?
Physical vs virtual card?
Remove users and close cards

Accounting & banking data


Export "not submitted" transactions?
Export problem
Failed auto-top up
I am trying to upload my Bank information but it is not working (TINK)
Who are Mynt's card issuers?
Move transactions

Currency surcharge and bank transactions


Currency surcharge and exchange rate
How long does a money transfer take?
Is Mynt a bank?
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