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FAQ
Frequently asked questions and troubleshooting
Nadine avatarSupport avatarMathilda avatar
By Nadine and 2 others3 authors26 articles
Difference between the web environment and the app?

Pending transactions


What does the yellow clock mean?
Gasstation pending transactions

Receipt management


Receipt management
Merge two receipts into one PDF
Multiple VAT rates

Cards & PINs


Apple and Google Pay
Contactless payment with the Mynt card
Why you should not share cards
I have lost my Mynt card - what do I do?
Where can I find my PIN code?
How do I order cards?
How many cards can I order?
Physical vs virtual card?
Remove users and close cards

Accounting & banking data


Export problem
I am trying to upload my Bank information but it is not working (TINK)
Failed auto-top up

Card purchases and ATM whitdraws


Why is my card denied?
Online purchase with your physical card
Can I withdraw money with the card at the ATM?
How can I see who has made a transaction?
Can I use the card abroad?

Currency surcharge and bank transactions


Currency surcharge and exchange rate
How long does a money transfer take?
Is Mynt a bank?
Mynt Help Center