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FAQ

FAQ

Frequently asked questions and troubleshooting

By Nadine and 2 others3 authors26 articles

Difference between the web environment and the app?

Pending transactions

What does the yellow clock mean?

Gasstation pending transactions

Receipt management

Receipt management

Merge two receipts into one PDF

Multiple VAT rates

Cards & PINs

Apple and Google Pay

Contactless payment with the Mynt card

Why you should not share cards

I have lost my Mynt card - what do I do?

Where can I find my PIN code?

How do I order cards?

How many cards can I order?

Physical vs virtual card?

Remove users and close cards

Accounting & banking data

I am trying to upload my Bank information but it is not working (TINK)

Failed auto-top up

Card purchases and ATM whitdraws

Why is my card denied?

Online purchase with your physical card

Can I withdraw money with the card at the ATM?

How can I see who has made a transaction?

Can I use the card abroad?

Currency surcharge and bank transactions

Currency surcharge and exchange rate

How long does a money transfer take?

Is Mynt a bank?