Why did my auto top-up fail?
If your auto-top up did not go through, the most common reason is that there were not enough funds on the company account when the system tried to process the top-up via direct debit.
Even if your auto top-up rule was triggered correctly, the top-up will fail if the funds cannot be withdrawn.
Make sure that:
There is sufficient balance on the company account
No banking restrictions prevent the direct debit
How auto top-up works
Auto-top up is triggered by Available to spend, which includes reserved amounts.
When the balance falls below your set threshold:
The account is automatically topped up with the amount you specified
If the top-up is not enough to reach the minimum balance, the system will continue topping up until the rule is satisfied
Other common reasons for a failed top-up
Weekend or banking delays
Auto-top up is processed via direct debit and only on banking days.
If the threshold is crossed during a weekend, it may take extra time for the funds to appear on the account.
Manual top-up
If you perform a manual top-up:
Auto-top up is temporarily paused
The system prioritizes the manual top-up
Auto-top up and credit
If your account has a credit limit, auto-top up automatically takes this into account.
You set up your rules in the same way as for a debit account.
Example:
Set the rule: “When available to spend falls below 10,000 SEK”
Top-up amount: 10,000 SEK
When the available credit falls below 10,000 SEK, auto-top up will trigger and top up the account with the specified amount.
No additional credit-specific settings are required — the system automatically considers your credit balance.
End-of-month considerations
At the end of the month, the system prioritizes credit top-ups.
Manual top-ups made around this time may be temporarily ignored.
Summary
Most failed auto-top ups are caused by insufficient funds on the company account at the time of the direct debit. Other factors that can affect the process include:
Weekend/bank delays
Manual top-ups
Credit top-ups at month-end
If the problem persists, check your settings or contact support.