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Why do my transactions get declined?
Why do my transactions get declined?
Nathalie avatar
Written by Nathalie
Updated over a week ago

Does your purchases get denied when you try to pay in store with your Mynt card?

Then it could be due to a few different things.

1. You have no money on your account or do not have a active credit.

Only an admin can see the balance on the company's Mynt account. If you only have card user-access, you can only see your own card's purchase limit and how much you have spent of that purchase limit.

Solution: Allocate more money to the card from the company bankaccount. If you need to top up, it is important to note that it takes 1-3 banking days for the money to arrive in your Coin account.

2. You have reached your monthly spending limit on your card.

If you have spent your monthly purchase limit, you cannot make any more purchases on the card that month. Your spending limit is automatically reset on the 1st of each month.

Solution: Your admin can increase the spending limit or remove the limit it completely.
You see your monthly purchase limit logged into Mynts app or plattform under " My cards". To see how much of this amount you have spent go to "My transactions". If the amount you wanted to deposit makes the amount you have spent exceed the monthly limit, the purchase will be denied.
Example: If you have 5 000 in Monthly purchase limit, and you under " My Transaktions" see that you've spent 4 000 this month, you only have 1 000 left to spend. Any purchase that exceeds 1 000 will be denied.

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